COVID-19

In light of COVID-19 (coronavirus), we have decided to implement enhanced safety measures to protect our guests, customers, and teams. Being a reliable pet care provider is incredibly important to us and we thank you for your support in following these new guidelines.

Advanced Reservations:

• In order to ensure that we are staffed appropriately, we ask for advanced reservations and the ability to confirm a boarding reservation will depend on staffing availability. 

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Playtime:

• Playtimes may vary day-to-day and/or playtime may be reduced depending on staffing and the number of dogs in our care.

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Lobby Guidelines:

• Curbside drop-off and pick-up is available. Please call when you are outside, a team member would be happy to assist.

• For clients not using curbside, there will be a limit of one client at a time in the lobby. For pick-up, we ask that you call us to let us know when you are 5 minutes away so we can initiate check-out process to limit lobby time. We will let you know when it is safe to enter to collect your fur-baby or we will bring them out to your car.

• We are asking all clients to wear masks/face coverings during any interactions such as curbside and in lobby. Per the CDC guidelines, while not a perfect form of protection, masks do help reduce the chance of transmission, especially with people who may be an asymptomatic carrier.

• Please know that employees are required to wear a mask/face covering when interacting with clients when collecting or returning pets.

• If you are sick or suspect that you might be, we ask that you have someone else handle drop-off/pick-up.

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Cleaning Practices:

• We have added more frequent cleaning of high traffic areas and frequently touched surfaces.

• All employees are encouraged to wash their hands often and use hand sanitizer.